Knowledge Management Icon

Knowledge Management


Knowledge management images

Knowledge Management (KM) is the process of capturing, organizing, sharing, and leveraging the knowledge within your organization to drive innovation, improve efficiency, and maximize business value.

Our Knowledge Management approach starts with understanding your organization’s unique knowledge assets, including explicit knowledge like documents, guidelines, and research reports, as well as tacit knowledge, which resides within your employees’ expertise and experiences. We assess your current knowledge ecosystem, identifying gaps, and opportunities to enhance how knowledge is stored, accessed, and utilized across teams.

We collaborate with your organization to design a tailored KM strategy that integrates both explicit and tacit knowledge into a seamless system. This involves defining knowledge asset taxonomies, optimizing information systems for knowledge collaboration, and ensuring that the employee experience is at the forefront of KM adoption and utilization.
Whether you need to build or refine your knowledge repositories, automate workflows, or improve collaboration between remote and in-office teams, our goal is to create a knowledge management system that empowers your employees, enhances productivity, and supports informed decision-making.

Areas of Expertise

  • Design & implementation of knowledge repositories
  • Tacit knowledge capture & sharing
  • Knowledge asset taxonomy development

  • Workflow automation & process optimization
  • Employee experience design for KM adoption

  • Strategy & Planning
  • Role Definition & Management
  • Staffing
  • Communication Planning
  • Training
  • Metric Identification and Management

Featured Work

NCUA Central - Knowledge Management Portal

NCUA Central

NCUA knowledge and collaboration portal

Planning, managing, and executing the NCUA Central experience through user research-led design and a holistic, extensible, and accessible approach to template and component redesign for all knowledge management outcomes.

Clients

Related Insights

Work With Us

Let's Connect