We leverage our research to understand users, identify issues, generate insights, and develop strategies. We then create reusable, richly tagged repositories that allow you to trace recommendations or requirements back to the original research inputs on which they were based.
In a UX eval, our team examines the current state of an existing user interface, evaluating it against established UX heuristics and best practices. The evaluation covers several perspectives, including the look and feel, screen workflows, interactions, content, and digital accessibility and usability. An eval can even look at ways to optimize the assets behind the user interface (UI), like templates, components, and libraries. Improving the user experience of a UI means understanding the current state, where it needs to go, and how to connect the dots in between.
Areas of Expertise
We evaluate the usability and effectiveness of the product screens or page templates against a series of UX best practices. Findings address three design perspectives: visual, usability, and interaction, and could include comparisons to competitor sites.
Workflow
- Clear conceptual modeling
- Clear and efficient workflow
- Facilitation of exploration
- Access to relevant help
- Flexibility and efficiency of use
- Error and confirmation messaging
- Support of rapid learnability
Interaction
- Navigation modeling
- Appropriate use of interface controls
- Contextual relevance of info or tools
- Use of data visualization
- Use of defaults
- Appropriate interaction models
Look & Feel
- Consistency of layout and organization
- Appropriate information presentation
- Effective information hierarchy
- Effective use of visual elements
- Consistent language and terminology
- Accessibility assessment (WCAG)
Our analysis is delivered as a relational database. This allows for a robust set of dashboards to look at issues by category, severity, issue prevalence, and a host of other views. This also allows for better design remediation planning and project management coming out of the evaluation.
Featured Work
Avid
Website UX evaluation
Conducted a targeted evaluation focused on reviewing specific workflows and screens against industry best practices and competitors. Outputs included prioritized recommendations and a plan for how to apply them
Docketly
Application UX evaluation
Defining a prioritized set of strategic usability improvement recommendations to advance the interactive experience for multiple user types of an industry-leading legal services platform.
Clients
Related Insights
Related Services
User Interface (UI) Design
Design System Creation and Optimization
Information Architecture Design
Content Architecture
UX Srategy
